Policies and Buisiness

Contact Information

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We are committed to maintaining open communication with all customers.
You can reach us at:

Email: nick.monparts@gmail.com
Phone: 864-334-6170
Mailing / Physical Address: 6 Beaver Brook Court, Taylors SC
Typical Response Time: 24-48 Hours

If you prefer to communicate through social media, you may also contact us through our Facebook page MONPARTS

We strongly encourage customers to reach out with any questions, concerns, or issues before or after making a purchase.
All communications (emails, messages, phone logs) are documented for quality assurance and potential dispute resolution.

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Legal Entity / Business Identity

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MON Parts is operated by:

MON, LLC
Doing Business As: MON Parts
Website: www.monparts.com

This information ensures customers know exactly who they are doing business with.

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Clear Pricing Policy

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We work to ensure that all pricing on our website is clear and easy to understand.

• All product prices are listed directly on each product page.

• Prices do not include shipping, handling fees, or applicable taxes unless stated otherwise.

• Shipping, tax, and any additional fees will be displayed clearly during checkout before you finalize your order.

• We design our website to be readable on desktop, tablet, and mobile so prices and fees remain easy to view.

• We avoid hidden charges and aim for complete transparency.

If you ever notice a pricing error or unclear fee, please contact us immediately.

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Shipping & Delivery Policy

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We ship physical products safely and promptly. Below is what customers should expect when purchasing from MON Parts.

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Shipping Cost

Shipping costs are calculated during checkout and displayed before payment is completed.

Carrier Information

We ship using major U.S. carriers such as USPS, UPS, or FedEx. Carrier selection may depend on the product size, destination, or shipping speed selected.

Delivery Time

Estimated delivery timeframes will be displayed at checkout. Most orders ship within 1–3 business days unless otherwise noted on the product page.

Tracking Information

Tracking numbers are provided whenever available. Tracking allows customers to monitor shipment progress and confirm receipt.

Damaged, Lost, or Undelivered Packages

• Once the order has been handed to the shipping carrier, risk of loss transfers to the customer.

• MON, LLC is not responsible for packages that are lost, stolen, or damaged during shipping.

• However, we encourage customers to reach out if an issue occurs so we can assist where possible.

Return Shipping Responsibility

If an item is being returned because it was not as described, MON, LLC will work with you regarding shipping fees.
If an item is being returned due to customer preference, incorrect order, or buyer’s remorse, the customer is responsible for return-shipping costs.

Returns & Refund Policy

We want every customer to be satisfied with their purchase. If an issue arises, please contact us and we will work with you toward a resolution.

Eligibility

Returns and refunds may be requested within 30 days of receiving the product, provided that:

• The product is unused

• The product is uncut

• The product is undamaged

• The product is returned in its original packaging

Items that do not meet these conditions may not be eligible for a refund.

Refund Process

• To begin a return, email us at nick.monparts@gmail.com

• Once the returned item is received and inspected, a refund will be issued back to the original method of payment

• Refunds are generally processed within a reasonable period after receiving the product

Refunds for Digital Goods

If we offer any digital products now or in the future:

• Delivery will be electronic after purchase

• We will assist with any access or download issues

• If a digital item is not as expected, customers should contact us for support or refund eligibility

Customer Satisfaction

We may offer refunds, replacements, or assistance even when customers make mistakes.
Our priority is maintaining positive customer experiences and long-term trust.

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Customer Disputes & Chargebacks

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We strive to solve problems directly with customers before a dispute escalates.

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Before Filing a Chargeback

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Customers are encouraged to contact us by email or phone. Most issues can be resolved quickly through communication.

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Documentation

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We maintain records of:

• Order confirmations

• Shipment and tracking

• Emails and phone communications

• Support requests

• Delivery confirmations

• Download confirmations for digital products (if applicable)

This documentation helps resolve disputes favorably.

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Chargebacks

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A chargeback occurs when a customer disputes a transaction with their bank or credit card company.

Please note:

• Chargebacks result in additional fees for our business

• Banks often favor their customers, even when the merchant has fulfilled the order

• Frequent chargebacks can impact our standing with payment processors

Our goal is to prevent disputes by maintaining transparency, offering prompt communication, and resolving issues early.

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Privacy Policy

We respect your privacy and take data protection seriously.

Information We Collect

We may collect:

• Name

• Email address

• Phone number

• Shipping/billing address

• Order details

• Website usage data (analytics)

• Messages submitted through contact forms or email

We do not store full credit card numbers — payments are securely processed by our payment provider.

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How We Use Your Information

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Customer information is used for:

• Processing and fulfilling orders

• Shipping and tracking

• Customer service and support

• Refunds or returns

• Fraud prevention

• Improving website performance and user experience

We do not sell customer information to third parties.

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Cookies

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Our website may use cookies to:

• Improve navigation

• Track analytics

• Store basic preferences

You may disable cookies in your browser if you prefer.

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Data Security

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We use commercially reasonable security measures to protect personal information.
However, no online system is 100% secure.

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Your Rights

You may request to:

• Update or correct your information

• Request deletion of non-essential stored data

• Request details about what information we hold

Contact us at nick.monparts@gmail.com for any privacy-related requests.

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Terms & Conditions

By using www.monparts.com, you agree to the following general terms:

Use of the Website

Customers must use the website in accordance with all applicable laws and avoid any activities that may disrupt the site.

Product Information

We make every effort to accurately display and describe products.
However, minor variations may occur. If a product is significantly not as described, contact us for resolution.

Order Acceptance

We reserve the right to refuse or cancel orders at our discretion, such as in cases of incorrect pricing or suspected fraud.

Limitation of Liability

MON, LLC is not liable for:

• Shipping carrier errors

• Improper installation or misuse of parts

• Consequential damages arising from using our products

Governing Law

These terms are governed by the laws of the state in which MON, LLC is registered.

Commitment to Customer Satisfaction

Our goal is simple:
Deliver high-quality products, maintain honest communication, and support customers before and after the sale.

We appreciate your trust in MON Parts and are always striving to improve our service.

If you have any questions about any of the policies above, feel free to contact us.